Refund policy

We only accept return of orders in case the items are damaged or due to item spoilage that may occur due to delayed delivery times. Customers will need to mail or WhatsApp the images of the shipment & the goods in order for us to verify the authenticity of the request.

If the return is approved, the customer may choose between store credit or a replacement of the order. We will then proceed as per the customers choice.

To start a return, you can contact us at ratatatfoods@gmail.com. You may also connect with us on the phone or WhatsApp to process your return request.

You can always contact us for any return question at ratatatfoods@gmail.com.

Our process is as follows:

1. Check your order for damage & notify us immediately 

Please check the contents of your shipment as soon as it arrives & notify us of any issues with the shipment within 2 hours of your receiving the order. Check for any signs of tampering of the shipping box. Inspect the products to make sure that your order is in good condition. If not, please notify us immediately.

2. Send us photos along with your invoice copy

Please mail or WhatsApp photos of damaged or spoiled shipments within 2 hours of receiving your shipment. You will be required to send us the invoice copy or order ID for us to be able to track your order.

3. Return or exchange assessment.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you have the option of a full refund, store credits or a replacement of the order.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at ratatatfoods@gmail.com.